{"id":2658,"date":"2024-03-19T00:36:59","date_gmt":"2024-03-19T04:36:59","guid":{"rendered":"https:\/\/universityofmidflorida.education\/?page_id=2658"},"modified":"2026-07-10T17:30:22","modified_gmt":"2026-07-10T21:30:22","slug":"managing-service-quality-in-hospitality-and-tourism","status":"publish","type":"page","link":"https:\/\/universityofmidflorida.education\/mr\/managing-service-quality-in-hospitality-and-tourism\/","title":{"rendered":"Managing Service Quality In Hospitality And Tourism"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2658\" class=\"elementor elementor-2658\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15ff4b95 e-con-full e-flex e-con e-parent\" data-id=\"15ff4b95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6c4ce1ec e-con-full e-flex e-con e-child\" data-id=\"6c4ce1ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c402b33 elementor-widget elementor-widget-heading\" data-id=\"6c402b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u0939\u0949\u0938\u094d\u092a\u093f\u091f\u0945\u0932\u093f\u091f\u0940 \u092e\u0945\u0928\u0947\u091c\u092e\u0947\u0902\u091f \u092a\u094d\u0930\u094b\u0917\u094d\u0930\u093e\u092e\u092e\u0927\u094d\u092f\u0947 \u092e\u093e\u0938\u094d\u091f\u0930 \u0911\u092b \u0938\u093e\u092f\u0928\u094d\u0938<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56087f7c elementor-widget elementor-widget-heading\" data-id=\"56087f7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managing Service Quality In Hospitality And Tourism\u200b<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-633bfb1c elementor-widget elementor-widget-text-editor\" data-id=\"633bfb1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Students will recognize and assess quality management processes in the hospitality and tourism related organizations. Students will learn to evaluate departmental processes and planning strategies. This program will teach the students to practice service quality concepts and skills in the hospitality industry.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53c30111 e-con-full e-flex e-con e-child\" data-id=\"53c30111\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea6cd1d elementor-position-inline-start animated-slow elementor-view-default elementor-mobile-position-block-start elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"7ea6cd1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;0&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u0915\u094d\u0930\u0947\u0921\u093f\u091f \u0924\u093e\u0938\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t3 \u0924\u093e\u0938\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78bf1bc5 elementor-position-inline-start animated-slow elementor-view-default elementor-mobile-position-block-start elementor-invisible elementor-widget elementor-widget-icon-box\" data-id=\"78bf1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon elementor-animation-grow\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-hand-point-right\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 199.652c0 23.625-20.65 43.826-44.8 43.826h-99.851c16.34 17.048 18.346 49.766-6.299 70.944 14.288 22.829 2.147 53.017-16.45 62.315C353.574 425.878 322.654 448 272 448c-2.746 0-13.276-.203-16-.195-61.971.168-76.894-31.065-123.731-38.315C120.596 407.683 112 397.599 112 385.786V214.261l.002-.001c.011-18.366 10.607-35.889 28.464-43.845 28.886-12.994 95.413-49.038 107.534-77.323 7.797-18.194 21.384-29.084 40-29.092 34.222-.014 57.752 35.098 44.119 66.908-3.583 8.359-8.312 16.67-14.153 24.918H467.2c23.45 0 44.8 20.543 44.8 43.826zM96 200v192c0 13.255-10.745 24-24 24H24c-13.255 0-24-10.745-24-24V200c0-13.255 10.745-24 24-24h48c13.255 0 24 10.745 24 24zM68 368c0-11.046-8.954-20-20-20s-20 8.954-20 20 8.954 20 20 20 20-8.954 20-20z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u0905\u092d\u094d\u092f\u093e\u0938\u0915\u094d\u0930\u092e \u0915\u094d\u0930\u092e\u093e\u0902\u0915\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tHMG 500\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c215fd e-con-full e-flex e-con e-parent\" data-id=\"6c215fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa9d8c elementor-cta--layout-image-right elementor-cta--mobile-layout-image-above elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"6fa9d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/i0.wp.com\/universityofmidflorida.education\/wp-content\/uploads\/2024\/04\/5.jpg?fit=800%2C594&#038;ssl=1);\" role=\"img\" aria-label=\"xr:d:DAGBWm32Bas:17,j:5209962567690173155,t:24040310\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u0905\u092d\u094d\u092f\u093e\u0938\u0915\u094d\u0930\u092e\u093e\u0936\u0940 \u0938\u0902\u092c\u0902\u0927\u093f\u0924 \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u0928 \u0936\u094b\u0927\u0924 \u0906\u0939\u093e\u0924?\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t\u092f\u094b\u0917\u094d\u092f \u092e\u093e\u0930\u094d\u0917\u0926\u0930\u094d\u0936\u0928 \u0906\u0923\u093f \u0915\u093e\u0930\u094d\u092f\u0915\u094d\u0930\u092e \u0916\u0930\u094d\u091a\u093e\u0938\u093e\u0920\u0940 \u0924\u0941\u092e\u091a\u0947 \u092e\u094b\u092b\u0924 \u0938\u0932\u094d\u0932\u093e\u0917\u093e\u0930 \u0938\u0924\u094d\u0930 \u092c\u0941\u0915 \u0915\u0930\u093e.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-md\" href=\"https:\/\/universityofmidflorida.education\/mr\/contact\/\">\n\t\t\t\t\t\t\u0906\u092e\u091a\u094d\u092f\u093e\u0936\u0940 \u0938\u0902\u092a\u0930\u094d\u0915 \u0938\u093e\u0927\u093e\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Master of Science in Hospitality Management Program Managing Service Quality In Hospitality And Tourism\u200b Students will recognize and assess quality management processes in the hospitality and tourism related organizations. Students will learn to evaluate departmental processes and planning strategies. This program will teach the students to practice service quality concepts and skills in the hospitality [&hellip;]<\/p>\n","protected":false},"author":227227197,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_joinchat":[],"footnotes":""},"class_list":["post-2658","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PejKJH-GS","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/pages\/2658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/users\/227227197"}],"replies":[{"embeddable":true,"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/comments?post=2658"}],"version-history":[{"count":100,"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/pages\/2658\/revisions"}],"predecessor-version":[{"id":13067,"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/pages\/2658\/revisions\/13067"}],"wp:attachment":[{"href":"https:\/\/universityofmidflorida.education\/mr\/wp-json\/wp\/v2\/media?parent=2658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}